Legal
Shipping Policy
Effective 19 August 2026 · Last updated 19 August 2026
This policy explains when orders are prepared, handed to the courier, tracked, and delivered.
Shipping coverage
House Of Vanishka currently ships within India only. International shipping is not available at this stage.
Order processing
Paid orders pass through inventory, address, quality, and packaging checks before dispatch. Adding an order to our fulfilment provider does not mean it has shipped. Tracking begins after courier assignment and pickup.
Dispatch and delivery estimates
The current expected delivery timeframe is 7-14 business days. Fulfilment is handled through Shiprocket and assigned courier partners.
Delivery estimates are not guaranteed and may change because of destination, product preparation, courier capacity, weather, public holidays, remote-area serviceability, incorrect customer details, or events outside reasonable control.
Tracking and delivery attempts
When available, tracking is shown in your account and sent through service notifications. Ensure the delivery address and contact number are accurate.
Couriers may make limited delivery attempts. Re-shipping costs or delivery delays may apply where delivery fails because supplied details are incorrect, the recipient is unavailable, or the destination is not serviceable.
Packaging and parcel issues
We take care with product packaging before dispatch. Inspect the parcel on arrival and keep the packaging until you are satisfied that the order is correct.
For wrong-item, missing-item, tampered parcel, or transit concern reports, raise a support ticket from your account or contact customer support with the order number, packaging photographs, and an unedited parcel-opening video where reasonably available. The case will be reviewed internally and with the courier where needed.
Shipping charges and restrictions
Shipping charges, if any, are shown at checkout. Some products, addresses, or postal codes may be unavailable or may require additional verification before dispatch.
Questions or rights requests may be submitted through the Contact page or to support@houseofvanishka.com. Order-related concerns can also be raised from the customer account support ticket flow.