Legal
Privacy Policy
Effective 19 August 2026 · Last updated 19 August 2026
This policy explains how House of Vanishka handles personal information across its storefront, customer account, support, payment, and delivery services.
Who controls your information
House Of Vanishka is operated by Gaurang Banodha from A-702, 7th Floor, Satyaa Height, Tradag Road, Near Satyamev Royal 3 Gate, Chandkheda, Ahmedabad District, Ahmedabad - 382470, Gujarat, India. GST details: 24GXKPB9978K1ZN.
Privacy and grievance requests may be sent to Gaurang Banodha, Grievance Officer, at support@houseofvanishka.com or +91 6376 870 695.
Information we collect
We collect information you provide when creating an account, placing an order, contacting support, raising an order support ticket, submitting delivery details, or interacting with the storefront.
- Identity, phone, email, login, and account details
- Delivery and billing addresses
- Order, payment-reference, shipment, complaint, and support-ticket history
- Device, cookie, usage, fraud-prevention, and security information
- Product preferences, gifting notes, and other details you choose to provide
How we use information
We use personal information to operate the store, process orders, verify payments, arrange India-only delivery, provide customer care, prevent fraud, improve services, meet legal duties, and send service or marketing messages where permitted.
- Account authentication and verification
- Checkout, payment confirmation, packaging, dispatch, tracking, and delivery support
- Customer support, order disputes, complaint handling, and support tickets
- Tax, accounting, legal, security, analytics, and regulatory compliance
Sharing and processors
We share only what is reasonably necessary with service providers that operate the store, payments, communications, analytics, hosting, fraud checks, and delivery. Current delivery operations use Shiprocket and assigned courier partners. Payment providers may process payment information under their own security and compliance obligations.
We may disclose information when required by law, to protect rights and safety, to respond to lawful requests, or during a properly structured business transfer.
Retention and security
We retain records only for the period required to provide services, resolve disputes, handle order support, prevent abuse, and satisfy tax, accounting, and legal obligations. Some transaction records must be retained even after account closure.
We use access controls, encrypted transport, restricted administration, and monitoring. No internet service can guarantee absolute security.
Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, withdrawal of consent, or account closure by contacting support@houseofvanishka.com. You may unsubscribe from promotional email without affecting essential order, support, security, or legal messages.
Children and changes
The store is not intended for children to transact without a parent or guardian. Material policy changes will be published here with an updated date.
Questions or rights requests may be submitted through the Contact page or to support@houseofvanishka.com. Order-related concerns can also be raised from the customer account support ticket flow.